Monday, May 11, 2009
Management poem
with many different types of assignments
Like dropping eggs from up high
or the survival scenario when your plane drops from the sky
Then there were ideas for jello
or building something made of lego
But they weren't really legos they were Mega Bloks
at least I had fun while waiting out the clock
The things we would do for some extra credit on the test
heres a try: professor Kurpis you're the best
Also here I am standing in front of class
readig this poem like an ass
Blogging
DISC
Visions...
Decision Making
Eggs-tra credit
Wednesday, April 29, 2009
Mcdonalds order certainly not "Well Dun"
The Mcdonald’s I went to was the one on 3rd ave and St Marks. It was around 11pm so there weren’t that many people inside. I went up to order and I saw only one lady standing around behind the counter. After about 30 seconds of me standing there, she finally walked up to the counter and I was greeted with a “Dis Mcdonalds, whatchu want?” in a heavy Jamaican accent. At that point, I already knew this was going to be quite an experience getting this assignment done. So I ordered a hamburger with 4 pickles on it and small fries, well done with no salt. I think because I made such a weird order, she thought I was messing around so she shot me a dirty look and sarcastically asked me “Ya want meat with that hamburger?” I told her yes, because I want a hamburger with exactly 4 pickles. So she yelled to the back in a different language that I’m assuming is Jamaican. Then the guy in the back looked up front to the counter and she repeated again this time in English, “Hamburger 4 pickles” and she held up 4 fingers. She then left the counter and went to the fryer for the order of fries. After she left some other girl came up to the counter to input the order on the machine. She was much younger and was wearing a different shirt than the other lady. I figured out that she was the person that took orders and the lady was the manager. I told the girl that I needed a receipt that says I ordered a hamburger with 4 pickles, and small fries well done with no salt. While I waited for the food to be ready, the girl was trying to see if the machine can print out the receipt the way I wanted. She finally printed out the receipt and it only said hamburger with 1 pickle and small fries. Then the manager came back with the fries and packed up my order because the hamburger was already done. Then I told them I needed a receipt that says I ordered a hamburger with 4 pickles and small fries well done with no salt. The manager said we can’t do that because the order is already printed out. So I asked if she was the manager and if she could write 4 pickles for the hamburger and no salt well done for the fries and sign it. She shot me another dirty look and took the receipt and a minute later she gave me it back and I saw that she wrote the number 4 over the number 1 on the receipt where it said “1 extra$ pickle”, but that was it. She didn’t write anything about the fries or sign it. So I asked her again if she could put no salt well done for the fries and sign it. She got really annoyed and said “Why ya messin with me? Why ya waste my time?” I figured at this point there was no way I was going to get the receipt done correctly so I had to tell her this was for a school assignment. She didn’t believe me and said “Ya lying, You a liar.” Then I showed her the printed out assignment page and explained why I needed the receipt printed out that way and she told me the receipt can’t print out that way. I told her that I saw some receipts from others who have done the assignment already and their receipt showed you can print out 1 extra pickle 4 times and show fries well done no salt. So she told me that she can print it out that way but she doesn’t because it’s a waste of time. By the way, during this whole time the other girl and the guy in the back were watching this go down and found it hilarious, and I don’t blame them. The manager then said “You getting a F. Tell your professor that I say he crazy. Waste my time.” She finally took my receipt again and after 2 minutes, she gave it back and I saw that she wrote under the small fries “No Salt, Well Dun”, but it was still unsigned. Now I know what you’re thinking. This is too funny to be true, but you can’t make this stuff up. Why would you? It would waste everybody’s time. So at this point, I knew there was no way she was going to sign this and just left.
The whole order took about 10 minutes and there were a total of 3 people involved but most of the time was trying to get the receipt done. Surprisingly the food was done correctly. The guy in the back made the hamburger really fast and it was done correctly. The girl was friendly trying while working the machine to get the receipt to print out the way I wanted to even though it came out wrong. I don’t think she knew how to print out anything but the basic orders. The real problem was with the manager. She was hostile from the start and the whole time thought I was messing with her and trying to waste her time. If I were brought in as a consultant to Mcdonalds to help them improve operation during special orders I would say that their food preparation was fine, but they really need to work on their customer service. They need to learn how to input special orders into the machine and be able to print it out correctly if the customer requests it. Another thing I would recommend is for the manager to treat the customers with more respect regardless of what they order. The last thing I would recommend is for the manager to take some spelling lessons.